Welcome to Ponga Paneer. By accessing our website or purchasing our products, you agree to these Terms of Service. Please read them carefully before using our services.
Ponga Paneer operates as an online platform selling dairy products and traditional food items sourced from various regions across India. We facilitate the sale and delivery of paneer, cheese, butter, ghee, sattu, makhana, and related products. We act as the seller and are responsible for product quality, order fulfillment, and customer service.
You can place orders through our website by selecting products and providing delivery information. All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel orders for reasons including pricing errors, product unavailability, suspected fraud, or violation of these terms. Payment must be completed at the time of ordering through our secure payment gateway. We accept various payment methods, including credit/debit cards, UPI, net banking, and digital wallets. All prices are in Indian Rupees and include applicable taxes unless stated otherwise.
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content are completely accurate, current, or error-free. If a product you purchase is not as described, your remedy is to return it as per our return policy.
We deliver to locations within our serviceable areas. Delivery timeframes are estimates and not guarantees. We are not liable for delays caused by circumstances beyond our control, including weather, natural disasters, or courier service issues. You must provide accurate delivery information. Failed deliveries due to incorrect addresses or recipient unavailability may incur additional charges.
Given the perishable nature of our products, returns are accepted only for damaged, defective, or incorrect items. Return requests must be made within 24 hours of delivery with photographic evidence. Approved returns will be refunded through the original payment method within 7-10 business days. We reserve the right to inspect returned products before processing refunds.
All products are sourced from FSSAI-certified suppliers and handled following food safety standards. However, we recommend proper storage and consumption within the recommended timeframes. We are not liable for issues arising from improper handling or storage after delivery.
Under the Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020, you have the right, including receiving authentic products, clear pricing information, effective grievance redressal, and protection against unfair trade practices. We maintain a transparent grievance redressal mechanism. Complaints can be addressed to our customer service team at [insert contact]. We aim to resolve complaints within reasonable timeframes as required by law.
To the maximum extent permitted by law, Ponga Paneer shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our services or products. Our total liability shall not exceed the value of the specific order giving rise to the claim.
All content on our website, including text, graphics, logos, images, and software, is the property of Ponga Paneer and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
You agree not to misuse our services, engage in fraudulent activities, provide false information, or violate applicable laws. We reserve the right to suspend or terminate accounts that violate these terms.
We may modify these Terms of Service at any time. Changes become effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City/State].
For questions about these Terms of Service, contact us at [insert email/phone/address].