At Ponga Paneer, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website or purchase our products.
We collect personal information you provide directly, including your name, delivery address, phone number, email address, and payment details when placing orders. We also collect order history, product preferences, and communication records to improve your shopping experience. Technical information like IP addresses, browser type, device information, and cookies helps us analyze website usage and optimize our platform.
Your personal data is used to process and deliver orders, send order confirmations, provide customer support, and communicate updates about your purchases. We use your information to improve our product selection, personalize recommendations, and enhance overall service quality. Payment information is processed securely through trusted payment gateways that comply with industry standards.
We do not sell, rent, or trade your personal information to third parties. We share necessary information with trusted service providers, including delivery partners, payment processors, and technology service providers who assist in operating our business. These parties are contractually obligated to maintain confidentiality and use your data only for specified purposes. We may disclose information when required by law or to protect our legal rights.
Under India's Digital Personal Data Protection Act and Information Technology Act, you have rights regarding your personal data. You can access, correct, or update your account information anytime. You may request deletion of your data, withdraw consent for specific uses, or opt out of marketing communications. To exercise these rights, contact our Grievance Officer at [insert email/phone].
We use cookies and similar technologies to enhance user experience, remember preferences, and analyze website traffic. You can control cookie settings through your browser, though disabling cookies may affect website functionality.
We retain your personal information for as long as necessary to fulfill purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.
Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors without parental consent.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting updates on our website or by email.
As required under the Information Technology Act, 2000, we have appointed a Grievance Officer to address privacy concerns. Contact details: [Insert Name, Email, Phone, Address]. Complaints will be addressed within the timeframe specified by applicable laws.
For questions about this Privacy Policy or how we handle your data, contact us at [insert email/phone/address].